Terms and Conditions
E-SHOP / ROD ORIGINAL DESIGN of Switzerland
rodwatches.ch is an Internet website edited, published and operated by LuxRod SA having its registered offices at rue de la Promenade-Noire 1, 2000 Neuchâtel, Switzerland. The rodwatches.ch website has been granted the right to sell a selection of ROD ORIGINAL DESIGN of Switzerland products directly online over the Internet between consumer(s) (“Client(s)”) and LuxRod SA (“ROD”) worldwide.
ROD ORIGINAL DESIGN of Switzerland is a brand of LuxRod SA.
The purchase of any products offered on rodwatches.ch website is subject to these terms and conditions (“Terms and Conditions of Sale”). We strongly recommend users to read these Terms and Conditions of Sale entirely and carefully. Upon agreeing, Clients signify their assent and expressly acknowledge that they are aware of these Terms and Conditions of Sale. If Clients do not agree to these Terms and Conditions of Sale, then Clients will not be authorized to purchase any product on the rodwatches.ch website.
ROD may update these Terms and Conditions of Sale at anytime without notice. The newest version of the Terms and Conditions of Sale will be updated directly on the rodwatches.ch website. It is every Client’s responsibility to read the Terms and Conditions of Sale.
Orders can be placed on the rodwatches.ch website by individuals over eighteen (18) years old and for personal purposes only. Any resale or distribution of LuxRod SA products purchased on rodwatches.ch website is strictly prohibited.
a. Clients can purchase all ROD products available for sale on the rodwatches.ch. Once the Client selects one or more product on the rodwatches.ch website, a summary page will be displayed featuring a photograph of the item, its reference, its details and its unit price, constituting the order. Clients should check that all information is accurate and reflects the selection before confirming the order.
b. To continue the purchasing process, Clients are required to agree to the Terms and Conditions of Sale. The latter are available to print and Clients can contact ROD by sending an e-mail to: [email protected] for any information regarding these Terms and Conditions of Sale.
d. Once Clients enter their personal data and confirm the purchase, the order will be submitted to ROD for processing
e. ROD reserves the right to cancel any order placed by a Client with whom it has a dispute concerning a prior order, or if ROD has reasonable cause to suspect that such Client has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.
a. All prices are indicated in Swiss Francs (CHF) or in Euro (€) and are final, including the Swiss VAT (8%) if delivered in Switzerland. VAT and importation taxes are payable by the Client directly to the carrier if delivered outside of Switzerland.
b. Prices can vary and can be changed without any prior notice. It is the Client’s responsibility to be informed of any change that might occur. The price indicated on an order confirmation shall prevail in a case of change of price during the purchasing process.
c. The payment of the order is due when the order is confirmed on rodwatches.ch website.
d. ROD only accepts payment by credit cards.
e. The order confirmation and the invoice constitute the contract between the Client and ROD. The contract cannot be modified unless clearly stated in a separate and written amendment.
a. The delivery zone for ROD products ordered via the rodwatches.ch website has no restrictions. Products will be delivered to the address specified during the ordering process.
b. Products are delivered by ROD through a carrier, at the conditions and at the address specified by the Client during the ordering process. It is the Client’s responsibility to provide ROD with a correct address and information.
c. An approximate delivery date is indicated during the ordering process.
a. ROD offers an in-house one (1) year warranty with all timepieces purchased on the rodwatches.ch website, starting at the date of sale.
b. To be valid, the warranty must be accompanied by the invoice provided at the sale.
RETURN, EXCHANGE AND REFUND
a. ROD reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.
b. Please note that ROD puts its best effort to ensure that the colouring, design and style of the ROD products in the photographs displayed on the rodwatches.ch website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on any computer equipment. Consequently, ROD shall not be liable for any error or inaccuracy in the photographs or graphical representations of ROD products displayed on the rodwatches.ch website. ROD reserves the right not to accept or to cancel your order based on the sole argument as such defaults. If you have any questions about the products, you may contact our customer service by sending an email to: [email protected]
c. Upon receiving the product, it is the Client’s responsibility to manage a meticulous inspection of the products for any visible marks or imperfection. In the case the product does not feet to the Client expectation, he has fourteen (14) days from the delivery date to send the product back to ROD. After the delay of 14 days, it is considered that the products are fully accepted by the Client.
d. Any return must be done through the Client’s account on rodwatches.ch, which include all the necessary documentation and information to proceed with the shipment back to ROD. The products must be returned within ten (10) days from the Client’s notification at his own costs. All products must be returned in their original packaging with the original labels and protections untouched, and ensure that they are sent back securely.
e. ROD will inspect every returned product and will decide, at its own discretion, if the product is eligible for an exchange or a refund.
f. ROD has the right to charge the Client any cost related to a return of a product. If there are signs that the product has been worn by the Client, ROD can charge the Client the refurbishing cost.
a. By placing an order through the rodwatches.ch website, Clients are required to enter some personal data that is true, accurate, current and complete in all respects. Clients are also required to update their data in case of any modification.
b. All personal information Clients make available to ROD is done voluntarily and with their consent. By providing personal data on the purchase form or on the contact form, Clients give permission to ROD to collect, store, process and use this data within the company, to duly authorized ROD personnel and occasionally to persons or companies who carry out internal operations in relation to ROD business. All such persons are subject to confidentiality agreements and the respect of Client’s privacy.
c. The data clients make available may be shared to third parties necessary to provide the requested services and may be used for marketing research purposes relating to ROD’s business or otherwise requested by ROD legal advisors or where required by law or a court decision.
d. ROD will not use Client’s personal data for unsolicited communications or external marketing purposes.
e. ROD will use its best endeavour to ensure that such data is kept secure at all times and to protect your personal data from third unauthorized parties. However, Clients acknowledge that ROD cannot guarantee and therefore ROD shall not be in any way responsible for the security or privacy of our website and any information or personal data provided to or taken from the rodwatches.ch website by Clients.
You may contact ROD through these different possibilities:
Rue de la Promenade-Noire 1
E-Mail: [email protected]